Return Policy - Karen Petty   ...an artist in Laguna

Return Policy

The following return policy is for buyers in the lower 48 states. Alaska and Hawaii and Puerto Rico buyers should expect a $20 restocking fee.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us within 15 days of the purchase date for an exchange of equal value only, plus a $15 restocking fee. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within 15 days of the purchase date. All returned items must be in new and unused condition, with the Certificate of Authenticity and any other original package content..

REFUNDS
NO REFUNDS – EXCHANGES ONLY – After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least 15 days to process returns.

RETURN PROCESS
To exchange an item, please email customer service at info@karenpetty.com to initiate a $15 Restocking Fee Invoice through PayPal. You must pay this invoice first, and then include its Transaction ID on the packaging label and in a note that also lets us know which item of equal value you would like in exchange. Place the item securely in its original packaging, including the Certificate of Authenticity and your note, and mail it to the following address:

Karen Petty …an artist in Laguna
Attn: Returns
PayPal Restocking Fee Transaction ID number:
2190 Hillview Drive
Laguna Beach, CA 92651

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

EXCEPTIONS
The greatest care is taken to assure our giclées will arrive to you via USPS in perfect condition. Anything that happens beyond our control such as failure of the USPS to deliver, or to deliver a damaged package, is out of our control and therefore we cannot be liable in this case. If for some reason you feel, notwithstanding this, you’ve received defective or damaged products, please contact us at the customer service number or email address below to arrange an exchange for a giclée of equal value.

Please Note:
– A $15 restocking fee will be charged for all exchanges.
– Sale items are FINAL SALE and cannot be exchanged.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(949) 280-5504
info@karenpetty.com

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